Privacy policy

This Privacy Policy sets out how Jelx (ABN: 92559015118) collects, uses, stores, and discloses personal information about you. Information is your ‘personal information’ if it is about you as an identified or reasonably identifiable individual.

We are committed to ensuring that your privacy is protected. We encourage you to read this Privacy Policy carefully so that you understand how we handle your information.

 

Privacy Principles

Jelx is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. We have adopted internal policies and procedures to ensure that personal information we collect, store, use, and disclose is handled in accordance with the APPs. You can view the full text of the APPs online at the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

 

Information We Collect

In order to provide you with our products and services, we collect and process personal information. If you do not provide the information requested, we may not be able to process your transactions, deliver your orders, or supply our products to you.

We may collect the following types of personal information:

  • Name;
  • Billing, residential, and delivery address;
  • Email address;
  • Postcode;
  • Telephone number;
  • Payment and transaction details (note: credit and debit card payments are processed securely via third-party payment gateways; we do not store full payment card numbers on our internal databases);
  • Purchase history and order preferences;
  • Account login details, such as usernames and passwords; and
  • Any additional information provided directly through customer support enquiries, feedback, or reviews.

 

How We Collect Your Personal Information

We collect personal information directly from you unless it is unreasonable or impracticable to do so.

Collection occurs through the following interactions:

  • When you browse, access, and use our website;
  • When you register an account or place an order for products;
  • When you communicate with our customer support team via email, contact forms, or phone;
  • When you subscribe to our newsletters or marketing alerts; and
  • When you participate in our promotions, giveaways, surveys, or special campaigns.

 

Purpose of Collection

We collect, hold, use, and disclose personal information to:

  • Process, fulfil, and deliver orders placed through our online store;
  • Communicate with you regarding your orders, tracking information, and customer care enquiries;
  • Send updates, product announcements, and promotional offers that may interest you (subject to your communication preferences);
  • Create tax invoices, receipts, and order records;
  • Detect, prevent, and mitigate fraudulent activity or unauthorised site usage;
  • Manage, maintain, and optimise the technical performance of our website; and
  • Comply with legal and regulatory obligations.

 

Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We disclose personal information to third-party service providers only to the extent necessary to run our operations, including:

  • Freight, courier, and logistics providers for order delivery;
  • Secure payment gateway providers for transaction clearance;
  • Web hosting, maintenance, and IT infrastructure providers;
  • Email service providers and customer relation management (CRM) software vendors; and
  • Professional advisers such as auditors, accountants, and legal counsel where required.
  • We require our third-party service providers to respect the confidentiality of your personal information and use it exclusively for the services they provide to us. We may also disclose your personal information where required or authorised by law.

 

Overseas Disclosure

Some of our third-party service providers (such as cloud hosting providers, automated email systems, or payment infrastructure) may store data or maintain servers located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

 

Data Storage and Security

We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Personal data submitted electronically is transmitted over encrypted networks (SSL/TLS) and stored on secure cloud servers. While we take every reasonable measure to protect your data, transmission over the public internet involves inherent risks, and any transmission is undertaken at your own risk. You are responsible for keeping your account password confidential.

 

Direct Marketing and Opting Out

We may use your personal information to send promotional updates, product alerts, and special offers via email or SMS. You may opt out of receiving direct marketing messages at any time by:

  • Clicking the ‘Unsubscribe’ link found in the footer of our marketing emails;
  • Replying ‘STOP’ to any promotional SMS (if applicable); or
  • Contacting our customer support team directly.
  • Opting out of promotional messages will not stop critical administrative or transactional emails concerning your orders, account status, or terms of service.

 

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking tools to enhance your browsing experience, analyse traffic, and personalise site content.

 

What Are Cookies? Cookies are small data files placed on your device by a web server. They allow our website to recognise your device across visits and retain key preferences.

 

How Jelx Uses Cookies:

 

Essential Cookies: Necessary to enable core site functionality, including remembering items in your shopping cart, user logins, and session progress.

Analytical Cookies: Track visitor numbers, page views, and navigation patterns so we can improve site usability and performance.

Functional Cookies: Store user preferences, such as your selected region or currency.

Marketing Cookies: Track browsing habits to display relevant product recommendations and advertisements.

 

Managing Cookies: Most web browsers are configured to accept cookies automatically. You can modify your browser settings to reject cookies or prompt you before accepting them. Disabling essential cookies may limit access to key features, including the checkout process.

 

Access and Correction

You have the right to request access to the personal information we hold about you, or to request corrections if the data is inaccurate, incomplete, or out-of-date.

You can update most basic personal and account information directly by logging into your account dashboard. For formal access or correction requests, contact our privacy officer using the details below. We may require proof of identity before releasing or updating records. Requests are typically handled within 30 days without charge, unless a retrieval request is exceptionally complex or resource-intensive.

 

Complaints Process

If you have concerns about how we collect, handle, or disclose your personal information, you may submit a formal complaint using our contact details below.

We will acknowledge receipt of your complaint within 48 hours and work to investigate and resolve it within 30 days. If you remain dissatisfied with our response, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

 

Changes to This Policy

We reserve the right to revise this Privacy Policy to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with the updated revision date. Your continued use of our website following any modifications signifies acceptance of the revised terms.

 

Contact Us

For questions, access requests, or complaints regarding this Privacy Policy, contact us at:

Business Name: Jelx

ABN: 92559015118

Email: info@jelx.co

Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST