Refund policy

General Shipping Information

All orders are processed and shipped within 2-10 business days. Once we handle this, you'll receive tracking information. If you have any further questions about shipping, please email us at info@jelx.co.

Shipping in Australia

Orders in Australia are shipped from Sydney, NSW by Australia Post. Once dispatched, they are estimated to reach you between 2-4 business days for same state delivery and 3-6 business days for interstate delivery. During high-volume periods such as the Holiday season, this shipping timeframe may vary.

Shipping Internationally

Orders outside of Australia are shipped via Australia Post and their designated international postal partners. Once dispatched, they are estimated to reach you between 10-15 business days. During high-volume periods such as the Holiday season, this shipping timeframe may vary.

Additional customs/duties/VAT may vary, depending on the country you're shipping to.

Returns

If you would like to send your order back, we'll happily take it off your hands. Just email us at info@jelx.co and we'll provide you with instructions and a return label. The return fee will be deducted from your refund. Unfortunately, with certain international shipments, we can't cover customs/duties/VAT.

To be eligible for a return, please contact us within 15 days of receiving the product. The product needs to be in its perfect condition- in its original packaging. Send us an email with your order number and the product you want to return and we'll help you out.